Conversational Intelligence®: Tapping Into Neuroscience to Understand the Barriers to Behaviour Change

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Date(s) - 15/02/2018
6:15 pm - 8:30 pm

Delta Hotels by Marriott Edmonton South Conference Centre

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Join Lori Lacey and Sam Nguyen, two of our Edmonton Chapter members newly certified in Conversational Intelligence®, as they present the work of Judith E. Glaser on this topic.

In the culmination of Glaser’s work, you will:

  • Learn how the words we choose to use can be the most powerful tool in our toolkit – and reveal the most about our coaching clients.
  • Experience the power of the Conversational Dashboard™ to help in our understanding of neuroscience and our ability to fully co-create a new future with our clients.
  • Learn how our brain creates “chemical cocktails” to either up-regulate or down-regulate our ability to fully connect with others and the importance of intention and impact in changing behavior.
  • Develop a thorough understanding of how to build strong trusting relationships using the five conversational essentials.

Through a combination of theory and practical application, this workshop will leave you listening to conversations with new ears!

About the Presenters:

Lori Lacey is an executive coach and consultant.  She is passionate about working with leaders and their teams to create high performance results and specializes in leadership and team development. Through team coaching and retreat facilitation, she is able to help you increase your team’s effectiveness.

Lori has a Masters of Education Degree in adult education from the University of Toronto, and a Graduate Certificate in Executive Coaching (CEC) from Royal Roads University.  She holds a Canadian Certified Professional in Human Resources designation (CPHR), and a Professional Coach Certification (PCC) from the International Coach Federation.  She is a certified practitioner of a variety of professional development tools including Conversational Intellligence®, the Leadership Circle Profile 360, and the Bar-On Emotional Quotient Inventory (EQ-i).  In conjunction with coaching, she uses a multitude of tools to bring out the very best in the clients and teams she works with.


Sam Nguyen is a Certified Parent-Leadership Coach through International Coach Federation. Sam is committed to working with parents and leaders who feel they are spinning their wheels, complacent in their lifestyle, and seeking to uncover their full potential. Her professional background consists of 20 years of successful engagement in the corporate sector.  She has had opportunities to lead teams, projects, and implement systems. As a coach, she is known to “persistently lead her clients to discover the root causes of the challenges they face and to use that knowledge to develop better ways of thinking and acting.” Her driven focus on challenging the status quo can elevate the potential of parents and leaders.

In her personal journey, she has had a substantial transformation over the last 20 years. Some attributes to describe her old self are co-dependency, complainer, negative thinker, self-pity, depression and victim.  She has been able to move from a defeatist mindset to an empowered person by leaning on God, educating herself and continuously setting a high standard for her life. Now she can confidently describe herself with attributes like confident, decisive, motivated, thriving, positive thinker, perseverance, solution-oriented, and integrity. She is grounded in the values of loving God, healthy lifestyle, and continuous growth

6:15 doors open
6:30 – 8:30 p.m. Presentation

This event qualifies for CCEU credits as follows:
1.0 CCEU in the area of Core Competencies, and
– 0.50 CCEUs in the area of Resource Development

ONLINE REGISTRATION DEADLINE is noon Wednesday, February 14

We look forward to seeing you at our first event of 2018!


Cost: Members $40 |Nonmembers $65
Add $5 if registering at the door
Includes guest speakers, light snacks and non-alcoholic beverages.


If you have questions about registration, contact our Virtual Assistant, Evelyn, at:
403.422.1189  or


Bookings are closed for this event.